Returns & Exchanges
At FRAMA, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy for items in their original, unused condition. If your piece doesn't perfectly complement your space, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, including all protective inserts, to ensure the product arrives back at our studio safely.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing