Frequently Asked Questions
Everything you need to know about our curated home collections and services.
What is the typical delivery timeframe for furniture orders?
Standard delivery for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove service, our logistics partner will contact you within 48 hours to schedule a delivery window.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, organic textiles, and recycled metals. Detailed material information is available on each individual product page.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also monitor your order status by logging into your FRAMA account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.